HOUSE OF SAGE & ROSE

Policies & Procedures

Thank you for shopping with House of Sage & Rose. By placing an order, booking a service, or purchasing a digital, custom, spiritual, or physical product from House of Sage & Rose, you acknowledge that you have reviewed and agreed to the policies below.

ALL SALES ARE FINAL

ALL SALES ARE FINAL.

House of Sage & Rose does not offer refunds, returns, exchanges, store credit, or cancellations unless otherwise required by applicable law.

Please carefully review your order, selected items, quantities, sizes, shipping address, and other information before completing your purchase.

A change of mind, accidental purchase, failure to read a product description, dislike of an item after receipt, or failure to use a purchased product does not qualify for a refund or exchange.

CUSTOM & HANDMADE PRODUCTS

Many House of Sage & Rose products are handmade, hand-selected, spiritually prepared, customized, or created in small batches.

Because natural materials such as crystals, stones, herbs, oils, and handmade components may vary, customers should expect reasonable differences in color, size, shape, pattern, texture, placement, or appearance from photographs displayed on our website or social media.

These natural and handmade variations are not considered defects.

FULL MOON BOXES

Full Moon Boxes are custom-created and prepared for each individual customer.

Please allow up to 14 business days for Full Moon Boxes to be prepared before shipment.

This is a processing period and does not include carrier transit time after the package has been shipped.

Because these boxes are custom prepared, orders cannot be canceled, refunded, returned, or exchanged once purchased, except where required by applicable law.

Purchasing a Full Moon Box means you acknowledge and accept this processing timeframe.

ORDER PROCESSING & SHIPPING

Processing times and shipping/transit times are separate.

Once an order has been processed and transferred to the shipping carrier, the carrier controls transit and delivery. Delivery dates shown by carriers are estimates unless a guaranteed shipping service specifically states otherwise.

House of Sage & Rose is not responsible for carrier delays caused by weather, holidays, transportation disruptions, incorrect routing, or other circumstances outside our reasonable control.

Tracking information, when available, will be provided for shipped orders.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

House of Sage & Rose is not responsible for packages that are delayed, returned, misdelivered, or undeliverable because the customer entered an incorrect or incomplete address.

If an order is returned to House of Sage & Rose because of an incorrect/incomplete address, failure to claim the package, or another customer-related delivery issue, the customer will be responsible for a reshipping fee, including applicable postage and handling costs, before the order can be shipped again.

The original purchase will not be refunded because a package was returned due to customer-provided shipping information or failure to accept/claim delivery, except where otherwise required by law.

LOST, STOLEN & DELIVERED PACKAGES

If carrier tracking shows that an order was delivered to the address provided at checkout, House of Sage & Rose will consider the order fulfilled.

Customers who believe a delivered package was stolen or misplaced should contact the shipping carrier and, where appropriate, their local authorities or property management.

If tracking shows that a package was lost while in the carrier’s possession, please contact House of Sage & Rose so we can review the shipment and determine the appropriate next steps based on the carrier’s procedures.

DAMAGED OR INCORRECT ORDERS

If you receive an incorrect item or an item arrives damaged, please contact House of Sage & Rose within 48 hours of confirmed delivery.

Please provide:

● Your order number

● Photographs of the item

● Photographs of the shipping packaging

● A description of the issue

Do not discard the item or packaging until the claim has been reviewed.

Approved damaged or incorrect-item claims may be resolved through replacement, repair, or another remedy determined by House of Sage & Rose, subject to applicable law.

JEWELRY & NATURAL STONES

Crystals and gemstones are natural materials. Variations, inclusions, surface characteristics, coloration, shape, and pattern are part of their natural appearance and are not necessarily defects.

Handmade and wire-wrapped jewelry may also have minor variations from one piece to another.

Normal wear, accidental damage, improper storage, exposure to chemicals or water, or damage caused after delivery is not considered a manufacturing defect.

SPIRITUAL PRODUCTS & SERVICES DISCLAIMER

House of Sage & Rose offers spiritual, metaphysical, ritual, educational, and/or personal-development products and services.

No specific spiritual, financial, legal, medical, romantic, personal, or other outcome is guaranteed by purchasing or using our products or services.

Experiences and results vary by individual.

Our spiritual products and services are not substitutes for professional medical, mental-health, legal, financial, or other licensed professional advice or treatment.

Dissatisfaction based solely on a desired spiritual or personal outcome not occurring does not create eligibility for a refund.

READINGS, APPOINTMENTS & SERVICES

Time and preparation are reserved specifically for each booked customer.

Unless otherwise stated on the applicable booking page, purchases of readings, spiritual services, consultations, rituals, mentorship sessions, classes, and other appointment-based services are final and non-refundable, subject to applicable law.

Failure to attend or participate in a scheduled service does not automatically entitle the purchaser to a refund.

Any rescheduling rules displayed during booking are incorporated into these policies.

DIGITAL PRODUCTS, CLASSES & EDUCATIONAL MATERIALS

Digital products, downloadable materials, classes, workshops, mentorship materials, recordings, and other educational content are non-refundable once access has been provided, except where required by law.

Materials provided by House of Sage & Rose remain protected intellectual property and may not be reproduced, resold, redistributed, uploaded, shared, or commercially exploited without written authorization.

ORDER CANCELLATIONS

Orders begin processing after they are placed. Because many House of Sage & Rose products are handmade, limited, customized, or prepared specifically for the purchaser, orders cannot be canceled after purchase, except where required by applicable law.

Please verify your order before completing checkout.

PAYMENT DISPUTES & CHARGEBACKS

If you believe there is a legitimate problem with your order, please contact House of Sage & Rose first so we have an opportunity to investigate and address the issue.

By completing a purchase, you acknowledge the applicable product description, disclosed processing timeframe, shipping terms, and these Policies & Procedures.

If a payment dispute or chargeback is filed, House of Sage & Rose may provide the payment processor or financial institution with relevant transaction records, including order details, checkout records, policy acknowledgments, customer communications, shipping and tracking information, delivery confirmation, service records, and other documentation relevant to the transaction.

Nothing in this policy limits any dispute or consumer rights that cannot legally be waived.

FRAUDULENT ORDERS

House of Sage & Rose reserves the right to cancel, refuse, or hold an order when reasonably necessary to investigate suspected fraud, unauthorized payment activity, inaccurate information, or other security concerns.

Additional verification may be requested before fulfillment.

RIGHT TO REFUSE SERVICE

To the extent permitted by law, House of Sage & Rose reserves the right to refuse or discontinue service for fraudulent activity, harassment, threats, abusive behavior, misuse of our services, or violations of these policies.

This provision will not be applied for unlawful discriminatory purposes.

POLICY AGREEMENT

By completing checkout, purchasing a product, or booking a service with House of Sage & Rose, you acknowledge that you have had an opportunity to review the product/service description and these Policies & Procedures.

Where a policy acknowledgment checkbox is presented at checkout, checking the box confirms your acceptance of these terms.

House of Sage & Rose
All Sales Final • No Refunds • No Returns • No Exchanges